Neuville

Delivery & returns

1. Shipment and delivery

Orders are sent using FedEx services.

You will receive an order confirmation to the e-mail address submitted.
If you do not receive an order confirmation right away, please contact us by e-mail or phone.
Normally the time of delivery within European Union is 5 business days after the product has been dispatched.
Shipments outside of EU can take up to 2 weeks after dispatching.
NEUVILLE can not be held responsible for missing packages.
2. Return procedure
All returns or exchanges must be made within 14 days of the e-mail confirming shipment.
NEUVILLE reserves the right to reject returns sent or communicated beyond the return period limit.
You can send the bag to this address:
Avenue de l’Atomium, 1
1020 Laeken
Trade Mart Showroom F035
The sending of the package to our office is at your cost.
If you return the bag, please send an email to info@neuvillebags.com to describe the model, the reason for the return and your bank details.
You will receive the refund directly after the company receives the package back.

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